Overview

This guide will talk you through setting up your account to use the 3CXPhone. 3CXPhone is a free software phone that clients can use to connect to our services.

Instructions

1. Once your account has been set up, log into the Kesher Communications control panel at https://www.keshercommunications.com/user/

2. Click on the Extension menu button.

3. You will be presented with a list of phone system extensions on your account. Click the extension number you wish to set up.

4. These are the login details you will need for this extension. Keep the browser window open (or write down the details).

5. Open a new browser window, and go to the following address: http://www.3cx.com/downloads/3CXPhone6.msi

6. Download and install 3CXPhone.

7. When 3CXPhone runs for the first time, click on “Create Profile”, followed by “New”.

8. Using the information from Step 4, enter the following information:

a. For “Account name”, “Caller ID”, “Extension” and “ID”, enter the SIP Username.
b. For “Password”, enter the SIP Password. Make sure you match the upper case and lower case letters.
c. Check the option that says “I am out of the office – External IP”, and enter the SIP Server shown in Step 4 into the box.

9. Click on the “Advanced Settings” button, and enter 1571 in the box labelled “PBX Voicemail”.

10. Press OK until you get back to the phone screen.

11. The phone should now connect.

12. To test the service, dial 555 and you’ll run an echo test which will allow you to hear yourself to check that the phone is both sending and receiving sound.
Please note, its usual to have a small delay with this test service.

If you have any issues setting up this service, please contact support.

Thank you for choosing Kesher Communications Ltd