support programs
All our Hosted PBX Services Come With Support
We provide UK telephone support for all our products and services. We can carry out onsite maintenance if required outside of office hours to ensure your business can run smoothly. For non-urgent issues, we have an email ticketting system and our average response time is 20 minutes.
Automatic Monitoring & Failover
Our systems are monitored 24/7 to ensure our services run smoothly. This means that if there is a problem, calls are automatically routed away from the affected systems and an engineer is notified of the problem.
technical support
All Technical Support Staff Are Fully Trained
In most cases, if you have a technical support issue, our first line staff will take possession of your issue and are personally responsible for resolving it. This means you have a single point of call and receive updates whenever possible.
customer service
Non-Urgent Issues
To reduce costs, we handle non-urgent issues in strict rotation. We ask clients that require changes to their service to use our email system to report non-urgent issues and keep our phone lines free for urgent calls.
Urgent Issues
We provide all clients with a contact number if they have an urgent issue. Because of the flexibility of our system, we can instantly divert calls until the problems are resolved, and hold a stock of replacement equipment that we can deliver same-day within Manchester, or next day anywhere else.
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